FAQ - Bookings

Do you have 24-hour access?

At check-in, guests are provided with their own Access Key which provides secure access to the Complex (including the car park) and the Apartments 24 hours a day.

For new guests arriving at Reception to check-in, or guests who are checking-out, our Reception Desk is open 8:00am to 6:00pm Monday to Friday and 8:00am to 5:00pm Saturday and Sunday. On Public Holidays our reception area is open 8:00am to 2:00pm.

We can easily accommodate out of hours check-ins if you’re arriving late or leaving early, just speak to our friendly staff for more information and to make arrangements.

What happens if we need to CANCEL a booking?

We appreciate that sometimes our holiday and/or busines plans don’t always work out. Cancellation fees apply, please read our Book Direct cancellation policy for more information.

Can we check-in early / check-out late?

Yes you can.

Reception area is open 8:00am to 6:00pm Monday to Friday and 8:00am to 5:00pm Saturday and Sunday and 8:00am to 2:00pm on Public Holidays for easy check-in and check-out. We are able to accommodate out of hours check-in/out if you’re arriving late or leaving early, just speak to our friendly Reception team for more information and to make arrangements.

How do we pay for our Accommodation?

Depending on how your accommodation booking is made, we have several payment options.

Booking directly with us over the telephone: you can pay by Credit Card (fees may apply).

Booking with us at Reception … we will accept Cash or you can use Credit/Debit Cards through our EFTPOS facility.

If you’re Booking Direct online via our website – and we recommend you do because there are great specials and savings offered – you can pay directly through our secure online service using your Credit Card or via Paypal.

If you would like to book by phone or email our Reception staff can take payment over the phone.