71 Lake Street Cairns 4870, Queensland, Australia

Call us: +61 7 4041 2350

A massive 25% Off all stays 3 or more nights in November and December!

FAQ - Check in/out

Questions


How do I get to the Apartments from the Airport?

Getting to and from the Airport to your accommodation at Inn Cairns Boutique Apartments is easy.

Here we have listed the choices available, it’s up to you to decide.

Taxi/Hire Car – it’s a short 10 minute drive (give or take) by Taxi, Limousines, Hire Car or Uber. If you are looking to hire a car we can assist with that when you make your accommodation booking.

Buses/Shuttle Bus – A private bus service “Airport Connect” operates bus service to and from the Cairns Airport, visit the Cairns Airport website for all information.

To find out more information on connections, click here

Can I have extra people stay with me overnight?

Yes. Under the Terms & Conditions of your original booking, the Accommodation rate covers a one-bedroom Apartment for 2 people. However the Apartments can accommodation up to 4 persons and we can easily make extra sleeping arrangements if required.

Please notify our Reception staff if you are intending to have extra people stay overnight. See our Rates & Specials page online for details on extra charges.

How many people can stay in one Apartment?

Our Accommodation Rates cover 2 people in one Apartment. However, our Apartments can easily accommodate up to 4 persons.

Each self-contained Apartment contains one separate bedroom with a Queen or Twin beds, and we can easily accommodate children and extra people. We have a Roll away or Sofa Bed and Cots and High Chairs available to accommodate extra people.

Just Speak to us to confirm your needs and we discuss convenient arrangements with you. Come stay with us [book Direct page] on your next holiday or visit to Cairns and the tropical Far North.

What time is Check-in / Check-out?

As a general rule, Inn Cairns Boutique Apartments standard times are: Check-in 2:00pm, Check-out 10:00am.

Our Reception area is open 8:00am to 6:00pm Monday to Friday and 8:00am to 5:00pm Saturday and Sunday for easy check in and check out. We are able to accommodate out of hours check ins if you’re arriving late or leaving early, just speak to our friendly staff for more information.

What are the reception hours?

Our friendly and helpful staff attend our Reception area from 8:00am to 6:00pm Monday to Friday and 8:00am to 5:00pm Saturday and Sunday, 8:00am to 2:00pm on Public Holidays. Out of hours Check-in/Check-out is available by prior arrangement. We look forward to discussing your needs at the time you make your Booking.

For your convenience we do provide a Night Answering Service whenever our Reception area is closed. For guests checking in after hours – or just wanting assistance after hours – all you have to do is push the BIG RED BUTTON next to our main front door and you will be connected to our After Hours service centre and receive all the assistance you need.

If you need access to your apartment or have other challenges you need to sort out – After Hours – just push the big red button and someone will be there to help you.

Do I need to pay a deposit at time of booking?

Yes. All Apartment accommodation bookings will be secured by the payment of at least one night’s accommodation at the time of making your booking. This is standard practice throughout the hotel and accommodation industry.

If regrettably, for some reason you are unable to come stay with us, review our Cancellation Policy for more information.

Do you require a security bond?

Yes. At check-in we will ask you to provide your Credit Card for imprint and pre-authorisation.

This is standard practice within the hotel and accommodation industry. If our guests do not have a Credit Card then a Cash Bond of $150 is required. The deposit is refunded as part of the check-out process once the vacated room has been inspected.

Stay Inn Cairns


A massive 25% Off all stays 3 or more nights in September and October!